Our standard MOQ starts from 100 pieces for most product lines. For custom OEM or private label orders involving new mold development, MOQ may vary depending on the design complexity. Sample orders are available before committing to bulk production.

Our standard production cycle is 45 days from order confirmation and deposit receipt. We provide a clear production schedule at the time of order confirmation so you can plan your launch accordingly.

Yes. Unit pricing decreases with order volume. Contact us with your target quantity and product requirements and we will provide a tiered pricing quote.

We require a 30% deposit upon order confirmation, with the remaining 70% paid before shipment. We accept T/T bank transfer and other major payment methods.

Yes. We recommend ordering samples before bulk production. Sample fees apply but are credited back against your first qualifying bulk order. Contact us for sample availability and pricing.

Yes. We offer full OEM and private label services including custom mold development, branded packaging, logo printing, custom skin tone and color options, and product inserts. We work with you from design brief through to final delivery.

For orders using existing molds with custom branding, the process typically takes 45 days. For new mold development, additional time is required for sculpting and sample approval. We provide a detailed project timeline at kickoff.

Yes. We support customization across multiple dimensions including doll size, body weight and filling material, skin tone, eye color, and packaging design. Both silicone and vinyl product lines support full customization. Contact us to discuss your specific requirements.

Yes. We sign Non-Disclosure Agreements for all OEM and private label projects. Your designs, molds, and product specifications are kept strictly confidential and will not be shared with or reproduced for any third party.

Yes. We can prepare products and packaging to meet Amazon marketplace requirements including poly bag specs, suffocation warning labels, and barcode placement. We ship to our clients' freight forwarders or logistics partners, who then arrange onward delivery to FBA warehouses.

All Sueban Group reborn dolls are CE, CPC, and ASTM certified, meeting safety requirements for the US and EU markets. Certification documents are available upon request and can support your Amazon or TikTok Shop product listings.

Silicone reborn dolls use platinum-cured silicone for maximum realism, soft skin-like texture, and full waterproofing — suited for premium retail and collectors. Vinyl reborn dolls have a cloth body with vinyl head and limbs, making them lighter, more affordable, and well-suited for mainstream e-commerce and therapy use. Both types are available with full OEM customization.

Yes. Our MOQ from 100 pieces is designed to allow new sellers to test products before committing to large volumes. We work with many Amazon and TikTok sellers at early stages of their product launch.

Yes. We currently supply vinyl reborn dolls to distributors serving nursing homes and elderly care facilities in the UK and US. Our therapy dolls use non-toxic, CE and ASTM certified materials, are lightweight for easy handling, and are built to withstand regular use in care environments.

Yes. We work with distributors who supply reborn dolls to nursing homes, memory care units, and elderly care programs in Europe and North America. Our vinyl dolls are the most common choice for this application due to their lighter weight, durability, and ease of cleaning. We can discuss customization of weight and size based on your requirements.

Yes. Our vinyl therapy dolls can be wiped clean with mild soap and water or standard non-abrasive disinfectants. We recommend avoiding prolonged soaking of cloth-body dolls. Silicone dolls are fully waterproof and can be rinsed directly.

Yes. We fulfill bulk orders for distributors supplying care institutions. MOQ starts from 100 pieces with consistent quality across batches. Neutral or custom branded packaging is available depending on your distribution needs.

Sueban Group is based in Guangdong, China, with a 3,500㎡ in-house production facility and a network of specialist subcontractors in the region. This location gives us direct access to premium silicone and vinyl material suppliers and efficient international logistics connections.

We ship via sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS) depending on order volume and urgency. We handle all standard export documentation. Most clients receive goods through their own freight forwarder or trading company.

Quality control is conducted at multiple production stages: raw material inspection, in-process checks during painting and assembly, and final inspection before packing. We provide photo and video documentation of each production batch. Third-party inspection can be arranged upon request based on customer requirements.

We take responsibility for confirmed manufacturing defects. If products have quality issues caused by our production, we will work with you to find a fair resolution including replacement or credit. Please contact us promptly with photographic evidence so we can investigate and respond.

The easiest way is to fill out our contact form or email us directly at business@suebangroup.com. Please include your target product, estimated quantity, destination market, and any customization requirements. We typically respond within 24 hours.