{"id":5750,"date":"2026-06-06T00:37:24","date_gmt":"2026-06-05T16:37:24","guid":{"rendered":"https:\/\/www.suebangroup.com\/?page_id=5750"},"modified":"2026-06-07T11:10:40","modified_gmt":"2026-06-07T03:10:40","slug":"haufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/www.suebangroup.com\/de\/about-us\/faq\/","title":{"rendered":"H\u00e4ufig gestellte Fragen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5750\" class=\"elementor elementor-5750\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a207596 e-con-full e-flex e-con e-parent\" data-id=\"a207596\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec37b8a elementor-widget elementor-widget-html\" data-id=\"ec37b8a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<!-- ========================================================\n     SUEBAN GROUP \u2014 FAQ PAGE v2\n     \u5185\u5bb9100%\u57fa\u4e8e\u7f51\u7ad9\u771f\u5b9e\u6570\u636e\n     \u542bFAQ Schema + \u5f39\u7a97\u8be2\u76d8\u8868\u5355\n======================================================== -->\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is your minimum order quantity (MOQ)?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Our standard MOQ starts from 100 pieces for most product lines. For custom OEM\/private label orders with new molds, MOQ may vary depending on the complexity of the design. Sample orders are available before committing to bulk production.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the standard production lead time?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Our standard production cycle is 45 days from order confirmation and deposit receipt. We provide a clear production schedule at the time of order confirmation.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What certifications do your reborn dolls have?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"All Sueban Group reborn dolls are CE, CPC, and ASTM certified, meeting safety standards for the US, EU, and other major markets. Certification documents are available upon request.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What payment terms do you accept?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"We require a 30% deposit upon order confirmation, with the remaining 70% paid before shipment. We accept T\/T bank transfer and other major payment methods.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can you manufacture dolls under our own brand name?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Yes. We offer full OEM and private label services including custom mold development, branded packaging, logo printing, and product inserts. We sign NDA agreements to protect your designs.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are your dolls suitable for nursing homes and elderly care programs?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Yes. We currently supply vinyl reborn dolls to distributors serving nursing homes and elderly care facilities in the UK and US. Our therapy dolls use non-toxic, CE and ASTM certified materials and are designed for comfort and durability in care environments.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can therapy dolls be cleaned and sanitized?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Yes. Our vinyl therapy dolls can be wiped clean with mild soap and water or standard non-abrasive disinfectants. Silicone dolls are fully waterproof and can be rinsed directly.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the difference between silicone and vinyl reborn dolls?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Silicone reborn dolls are made from platinum-cured silicone offering the most realistic skin-like texture and full waterproofing \u2014 ideal for collectors and premium retail. Vinyl reborn dolls have a cloth body with vinyl head and limbs, making them lighter, more affordable, and well-suited for therapy use and mainstream wholesale distribution.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do you handle quality control?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Quality control is conducted at multiple stages: raw material inspection, in-process checks during painting and assembly, and final inspection before packing. Third-party inspection can be arranged upon request based on customer requirements.\"}\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I get started with an inquiry?\",\n      \"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"Fill out our contact form or email us directly at business@suebangroup.com. Please include your target product, estimated quantity, and any customization requirements. We typically respond within 24 hours.\"}\n    }\n  ]\n}\n<\/script>\n\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Jost:wght@400;500;600;700&display=swap');\n\n.sbfaq{font-family:'Jost','DM Sans',sans-serif;background:#fff;padding:72px 0 80px;}\n.sbfaq-inner{max-width:900px;margin:0 auto;padding:0 24px;}\n.sbfaq-label{display:flex;align-items:center;gap:12px;font-size:11px;font-weight:700;letter-spacing:2.5px;text-transform:uppercase;color:#2D2D2D;margin:0 0 16px;}\n.sbfaq-label::before,.sbfaq-label::after{content:'';width:28px;height:2px;background:#E8622A;flex-shrink:0;}\n.sbfaq-title{font-size:36px;font-weight:700;color:#2D2D2D;margin:0 0 12px;line-height:1.2;}\n.sbfaq-subtitle{font-size:16px;color:#777;margin:0 0 48px;line-height:1.7;}\n\n\/* \u5206\u7c7b\u7b5b\u9009 *\/\n.sbfaq-cats{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:40px;}\n.sbfaq-cat{background:none;border:1.5px solid #E0D8D0;border-radius:2px;padding:8px 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6px;}\n.sbfaq-success-sub{font-size:14px;color:#777;margin:0;}\n\n@media(max-width:680px){\n  .sbfaq-title{font-size:26px;}\n  .sbfaq-cta{padding:28px 24px;flex-direction:column;align-items:flex-start;}\n  .sbfaq-modal{padding:32px 24px;}\n  .sbfaq-row{grid-template-columns:1fr;}\n}\n<\/style>\n\n<div class=\"sbfaq\">\n<div class=\"sbfaq-inner\">\n\n  <p class=\"sbfaq-label\">FAQ<\/p>\n  <h1 class=\"sbfaq-title\">Frequently Asked Questions<\/h1>\n  <p class=\"sbfaq-subtitle\">Everything wholesalers, brand owners, e-commerce sellers, and care institutions need to know before working with Sueban Group.<\/p>\n\n  <div class=\"sbfaq-cats\">\n    <button class=\"sbfaq-cat on\" onclick=\"sbfaqFilter('all',this)\">All Questions<\/button>\n    <button class=\"sbfaq-cat\" onclick=\"sbfaqFilter('wholesale',this)\">Wholesale & MOQ<\/button>\n    <button class=\"sbfaq-cat\" onclick=\"sbfaqFilter('oem',this)\">OEM \/ Private Label<\/button>\n    <button class=\"sbfaq-cat\" onclick=\"sbfaqFilter('ecommerce',this)\">Amazon & TikTok<\/button>\n    <button class=\"sbfaq-cat\" onclick=\"sbfaqFilter('therapy',this)\">Therapy & Care<\/button>\n    <button class=\"sbfaq-cat\" onclick=\"sbfaqFilter('logistics',this)\">Shipping & Quality<\/button>\n  <\/div>\n\n  <!-- Wholesale & MOQ -->\n  <div class=\"sbfaq-group\" data-cat=\"wholesale\">\n    <div class=\"sbfaq-group-title\">Wholesale & MOQ<\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What is your minimum order quantity (MOQ)?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Our standard MOQ starts from 100 pieces for most product lines. For custom OEM or private label orders involving new mold development, MOQ may vary depending on the design complexity. Sample orders are available before committing to bulk production.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What is the standard production lead time?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Our standard production cycle is 45 days from order confirmation and deposit receipt. We provide a clear production schedule at the time of order confirmation so you can plan your launch accordingly.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Do you offer volume discounts for large orders?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. Unit pricing decreases with order volume. Contact us with your target quantity and product requirements and we will provide a tiered pricing quote.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What payment terms do you accept?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">We require a 30% deposit upon order confirmation, with the remaining 70% paid before shipment. We accept T\/T bank transfer and other major payment methods.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can we order a sample before placing a bulk order?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We recommend ordering samples before bulk production. Sample fees apply but are credited back against your first qualifying bulk order. Contact us for sample availability and pricing.<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- OEM \/ Private Label -->\n  <div class=\"sbfaq-group\" data-cat=\"oem\">\n    <div class=\"sbfaq-group-title\">OEM \/ Private Label<\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can you manufacture dolls under our own brand name?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We offer full OEM and private label services including custom mold development, branded packaging, logo printing, custom skin tone and color options, and product inserts. We work with you from design brief through to final delivery.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">How long does the OEM process take from design to delivery?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">For orders using existing molds with custom branding, the process typically takes 45 days. For new mold development, additional time is required for sculpting and sample approval. We provide a detailed project timeline at kickoff.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can we customize size, weight, skin tone, and packaging?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We support customization across multiple dimensions including doll size, body weight and filling material, skin tone, eye color, and packaging design. Both silicone and vinyl product lines support full customization. Contact us to discuss your specific requirements.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Do you sign NDA agreements to protect our designs?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We sign Non-Disclosure Agreements for all OEM and private label projects. Your designs, molds, and product specifications are kept strictly confidential and will not be shared with or reproduced for any third party.<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Amazon & TikTok -->\n  <div class=\"sbfaq-group\" data-cat=\"ecommerce\">\n    <div class=\"sbfaq-group-title\">Amazon & TikTok Shop Sellers<\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can you prepare products to meet Amazon packaging requirements?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We can prepare products and packaging to meet Amazon marketplace requirements including poly bag specs, suffocation warning labels, and barcode placement. We ship to our clients' freight forwarders or logistics partners, who then arrange onward delivery to FBA warehouses.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What certifications do your reborn dolls have?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">All Sueban Group reborn dolls are CE, CPC, and ASTM certified, meeting safety requirements for the US and EU markets. Certification documents are available upon request and can support your Amazon or TikTok Shop product listings.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What is the difference between silicone and vinyl reborn dolls?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Silicone reborn dolls use platinum-cured silicone for maximum realism, soft skin-like texture, and full waterproofing \u2014 suited for premium retail and collectors. Vinyl reborn dolls have a cloth body with vinyl head and limbs, making them lighter, more affordable, and well-suited for mainstream e-commerce and therapy use. Both types are available with full OEM customization.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can I start with a small test order before scaling up?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. Our MOQ from 100 pieces is designed to allow new sellers to test products before committing to large volumes. We work with many Amazon and TikTok sellers at early stages of their product launch.<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Therapy & Care -->\n  <div class=\"sbfaq-group\" data-cat=\"therapy\">\n    <div class=\"sbfaq-group-title\">Therapy Dolls & Elderly Care<\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Are your dolls suitable for nursing homes and memory care facilities?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We currently supply vinyl reborn dolls to distributors serving nursing homes and elderly care facilities in the UK and US. Our therapy dolls use non-toxic, CE and ASTM certified materials, are lightweight for easy handling, and are built to withstand regular use in care environments.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Do you supply dolls specifically for dementia and elderly care programs?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We work with distributors who supply reborn dolls to nursing homes, memory care units, and elderly care programs in Europe and North America. Our vinyl dolls are the most common choice for this application due to their lighter weight, durability, and ease of cleaning. We can discuss customization of weight and size based on your requirements.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can therapy dolls be cleaned and sanitized?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. Our vinyl therapy dolls can be wiped clean with mild soap and water or standard non-abrasive disinfectants. We recommend avoiding prolonged soaking of cloth-body dolls. Silicone dolls are fully waterproof and can be rinsed directly.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Can we order therapy dolls in bulk for institutional supply?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Yes. We fulfill bulk orders for distributors supplying care institutions. MOQ starts from 100 pieces with consistent quality across batches. Neutral or custom branded packaging is available depending on your distribution needs.<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Shipping & Quality -->\n  <div class=\"sbfaq-group\" data-cat=\"logistics\">\n    <div class=\"sbfaq-group-title\">Shipping & Quality Control<\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">Where is your factory located?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Sueban Group is based in Guangdong, China, with a 3,500\u33a1 in-house production facility and a network of specialist subcontractors in the region. This location gives us direct access to premium silicone and vinyl material suppliers and efficient international logistics connections.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What shipping methods do you use for international orders?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">We ship via sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS) depending on order volume and urgency. We handle all standard export documentation. Most clients receive goods through their own freight forwarder or trading company.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">How do you handle quality control?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">Quality control is conducted at multiple production stages: raw material inspection, in-process checks during painting and assembly, and final inspection before packing. We provide photo and video documentation of each production batch. Third-party inspection can be arranged upon request based on customer requirements.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">What happens if products have quality issues upon arrival?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">We take responsibility for confirmed manufacturing defects. If products have quality issues caused by our production, we will work with you to find a fair resolution including replacement or credit. Please contact us promptly with photographic evidence so we can investigate and respond.<\/div>\n    <\/div>\n\n    <div class=\"sbfaq-item\">\n      <button class=\"sbfaq-q\" onclick=\"sbfaqToggle(this)\">How do I get started with an inquiry?<i class=\"sbfaq-icon\">+<\/i><\/button>\n      <div class=\"sbfaq-a\">The easiest way is to fill out our contact form or email us directly at business@suebangroup.com. Please include your target product, estimated quantity, destination market, and any customization requirements. 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